Terms & Conditions

Effective Date: April 28th, 2026

1. Introduction

Welcome to Not Your Average Therapy®. By accessing our website, services, or opting into communications, you agree to the following Terms and Conditions. These terms are designed to ensure transparency, protect your privacy, and outline how we communicate with you.

2. Use of Services

Not Your Average Therapy® provides direct-pay physical and occupational therapy services. All services are provided in accordance with applicable laws, professional standards, and our internal policies.

Use of our services is voluntary, and clients are responsible for providing accurate and complete information necessary for care.

3. SMS/Text Messaging Communications

By providing your phone number and opting in, you consent to receive text messages from Not Your Average Therapy® for purposes including, but not limited to:

  • Appointment scheduling and reminders
  • Care coordination and follow-up
  • General service-related communication

Message Frequency

Message frequency may vary depending on your level of engagement and care plan.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

4. Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

STOP

 

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll.

5. Help & Support

If you need assistance, you can reply:

HELP

Or contact us directly:

6. Consent to Receive Messages

By submitting your phone number through our website, forms, or in person, you confirm that:

  • You are the authorized user of the phone number provided
  • You consent to receive communications as outlined above
  • You understand you may opt out at any time

Consent is not a condition of purchase or service.

7. Privacy Policy

Your privacy is important to us. Information collected through our website and communications is handled in accordance with our Privacy Policy.

We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing purposes.

8. Healthcare Disclaimer

Text messaging is used for convenience and general communication only. It should not be used for:

  • Medical emergencies
  • Urgent clinical concerns

If you are experiencing a medical emergency, please call 911.

9. Limitation of Liability

Not Your Average Therapy® is not responsible for:

  • Delays in message delivery
  • Carrier-related issues
  • Unauthorized access to mobile communications

While we take reasonable steps to protect your information, electronic communication is not guaranteed to be secure.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

Not Your Average Therapy
📧 contact@nyatherapy.com
📞 352-451-6231
🌐 https://www.nyatherapy.com