FAQS
HOW DO I GET STARTED?
Give us a call or send us an email to discuss your need for our services. We value connections with our clients, so an initial phone call is preferred to make sure we are a good fit for each other. We require a referral to treat you within 30 days of your first visit for SKILLED therapy services. You can request one from your medical provider.
DO I NEED A REFERRAL?
Yes! In the state of Florida you may begin working with a therapist, but must obtain a referral from a doctor within 30 days for any SKILLED therapy services (this is not applicable for our consultation or wellness based services). Referrals for lymphedema and edema/swelling management should be addressed to Zari Cooper for Occupational Therapy.
DO YOU ACCEPT INSURANCE?
No. We are a cash-based practice and do not accept insurance. You may request a superbill from us that you may submit to your commercial insurance provider for reimbursement after our services are provided and paid in full. You may use an HSA account to pay for our services. We will not submit or bill ANY services to your insurance. We are not a Medicare provider. Keep in mind insurance companies may not reimburse you for the entire amount billed for our services. If you would like to use insurance to completely cover your therapy, we will be happy to direct you to a clinic that may see you. 🙂Â
WHAT IF MY PRIMARY INSURANCE IS MEDICARE, BUT MY SECONDARY INSURANCE IS COMMERCIAL?
We treat this situation as if you only have Medicare. Often times a secondary commercial insurance will not reimburse any part of a superbill before receiving a denial from the primary insurance (Medicare). We do not have a relationship with Medicare, and so we will not provide any documentation to submit to Medicare. So, in this case, if you would like ANY type of reimbursement from your insurance then we will be happy to recommend a clinic that will accept insurance; however, you will have to research if they accept your insurance plan specifically. Â
WHAT ARE YOUR PRICES?
Our pricing reflects the convenience and expertise we offer. We provide various packages tailored to the services you need to feel your best. Please check out our “Pricing” page if you still have any questions. You may also contact us via email or our social media if you have additional questions regarding pricing information, packages, or services.Â
CAN I SEE BOTH A NOT AVERAGE THERAPIST AND A THERAPIST IN A TRADITIONAL CLINIC SETTING THAT MY INSURANCE ACCEPTS?
Sure! We completely understand utilizing insurance to lower the cost of healthcare whenever and however you can and we will NEVER fault anyone for wanting to use their insurance benefits for care. It is YOUR right and YOUR choice for YOUR healthcare. Under no circumstance do we have to be your sole therapy provider. We have a genuine interest for the success and wellbeing of our clients and we are happy to be a part of your healthcare team and to collaborate our ideas or findings with them to best meet your goals and to ensure your success! We can work alongside your insurance-based therapists and can consult with you or your team as needed!
